Departments
Accounts
Finance Department: Revenue Department This section is charged with collection of revenue for the hospital. There are subsections within the Department mainly:ENTRY POINTS:- These are areas where people are able to pay their bills for various services rendered. These include:
Casualty Reception (open 24 hours for payments).
Mbuya Nehanda Maternity Hospital Reception (open 24 hours for payments).
The following areas open from 8.00 am to 4.00 pm
O.P.D North and South wings,
Sekuru Kaguvi Eye Unit reception,
Radiotherapy Centre,
X-Ray Department, (after hours emergency cases only attended to and payments done at casualty reception).
Main Cash office and Enquiries office (B Floor)
Orthopaedic Centre.
Medical Aid Sections: There are two offices which deal with medical aid claims and processing, the Big Medical Aid office which deals with Cimas, HMMAS, First Mutual Life and PSMAS, Other Medical Aids office (OMAS) which deals with numerous small medical aid societies. Billing and Costing Section: This department does the costing of Hospital Services and commercial leases. It is imperative that hospital clients enquire for the expected cost of services in this section before service is rendered. Debt Collection Department: – This department deals with hospital debtors in order for the hospital to recover fully for services rendered. You can pay your bills by:
Cash payments (at main cash office and above mentioned entry points only)
Bank transfers our bank details are as follows:
Account Name: Parirenyatwa Group of Hospitals Bank: CBZ Bank Account number: 01120015960066 Branch: Kwame Nkurumah Ave Using Ecocash on site or off- site For off- site payments follow the steps given below On the Ecocash menu select option 8 (pay bills) Enter biller code 21467 Enter hospital number e.g. PGH123456 Enter amount and confirm bill payment For on-site payments information is available at all entry points
You can also use ZimSwitch Debit cards stationed at Casualty reception. Very Important Information Some services require cash upfront before the procedure these include: Blood and blood products, ECG, EEG, CT scan, Ultra Sound Scan, Lab Tests, X-rays, EMG Brachy therapy, mammography and Private Ward admissions. (D floor and C9).
Frequently Asked Questions
When will I receive my bill? Approximately 30 days after services are rendered your bill will have been finalized. You should come and enquire from our Enquiries Counter.
What if I have medical aid / insurance? Please bring your medical aid card, identification particulars and letter of guarantee from your medical aid with you each time you are seen at the hospital. We will make every effort to claim from your medical aid but where there is a shortfall you must pay the difference.
Do I have to pay a deposit? You are expected to make a deposit forward admission and all procedures. If you are on medical aid and you are booked for a theatre procedure you are required to get a quotation from the billing and costing department for onward submissions to your medical aid. Your medical aid should provide you with a guarantee letter to be produced on admission. Any co-payments should be paid on admission.
What if I do not have medical aid? If you do not have medical aid, your payment for the estimated charges of your visit is due in full before or at the time of service. In addition, the amount you will pay is only an estimate, and the remaining balance is due within 30 days after the discharge date or date when service was rendered.
Annex Hospital
Mission Seeks to excel in the provision of comprehensive quality client care through a holistic approach in the Bio Psych , Social and spiritual model of care, resizing our objective as enshrined in the hospital philosophy. Brief Description It is a mental hospital which caters for the acute, sub cute, chronic and also mental subnormal patients including those with psychological, Neurological and substance abuse.
Occupational therapy
Resource center
Diversion therapy
Patients are protected by the Mental health Act & Policy 1996, which states that mental health is treated free of charge. (Funded by the government) Staff
SWO- 1
Sister in Charge-1
Registered Mental Nurse-6
Registered General Nurse-10
Nurse aids-7
Occupational Therapist- 2
Rehab Technician-1
Psychologist-1
Psychiatrist Consultants-3
Awards
2nd best nurse for PGH 2012 (Mr C. Masayo Registered Mental Nurse)
Calendar of Events
ZITF: partners(secretariat) for the Mental health
World No Tobacco Day 31 May
World international Day Against Drug abuse 26 June
World Mental Health Day 10 October
Contact Ext 2504, Ward 12 cell 0773684356 Matron email – welliemuroiwa@gmail.com Integration of Health Assessment skills in Nurse practice in Zimbabwe needs commitment, visionary thinking, tireless energy and leadership towards creating positive change.
Central Sterile Supply Department (CSSD)
Mission Statement Equitable distribution of correct sterile packs from a centrally situated depot where sterilization of equipment can be checked and controlled to ensure that infection is minimized.
Vision Statement
To promote total patient care, which is preventetive and rehabitative.
The Central Sterile Supply Department (CSSD) Consists of the folowing areas. Reception Area
All dirty instruments from the wards, theatres and departments are recieved, cleaned and disinfected.
Packing Area
Instruments are inspected for any breakages, lubricated and packed accordinly.
Autoclaving Area
Packs are autoclaved.
Sterile Storerooms
This is where sterile packs are kept ready for collection.
Dispatch Area
This is where wards and departments come to collect their packs
STAFF COMPLIMENT
One Sister in Charge
Four Senior Packers and
20 Junior Packers
Laboratory
Parirenyatwa Hospital Laboratory is committed to producing accurate, reliable and timely clinical test results and to meet the expectation of clinicians, patients and other clients by providing high quality services in a professional and ethical manner. The Quality Management System will ensure the efficiency and reliability of our laboratory services. It is the responsibility of all laboratory personnel at all levels to familiarize themselves and comply with the policies and procedures established in the Laboratory Quality Policy Manual. The Parirenyatwa Hospital and Laboratory management has developed the quality management system based on the requirements of the ISO 15189; 2007(E) standard and is committed, with the support of the Parirenyatwa Hospital Executive; to the maintenance of this system. The Laboratory Quality Officer has the overall responsibility for all matters concerning quality assurance within the laboratory and ensuring that all regulatory and accreditation requirements are adhered to. The Chief Medical Laboratory Scientist has the responsibility and authority for ensuring the effective control and operations of all activities carried out by the laboratory.The laboratory’s main focus would be to achieve: Customer satisfaction.
The goal is to ensure we consistently meet or exceed our customer’s requirements.
Continual improvement.
The quality objective is achieved by continually improving our processes.
Quality Objectives The objectives of the quality management system are:
85 % of samples processed should have results reported within stipulated turnaround times.
Safety, Health and environmental excellence and comply with applicable regulations.
To ensure staff competency by training and conducting competency assessments on 100% of the staff per year.
Specimen rejected in the laboratory should be less than 3%per month.
To implement and maintain the quality management system by holding at least one internal audit per year.
The management of the hospital is committed to the quality management system through provision of resources and Laboratory Management is committed to monitoring the effectiveness of the system and shall ensure all laboratory personnel are aware and dedicated to the provision of quality service to all our clients.